Frequently Asked Questions
Everything you need to know about shopping with Viaduct Clothing.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are Viaduct Clothing garments manufactured?
We partner with ethical factories globally that prioritize fair labor practices and sustainable production. Specific origin information can be found on the individual product labels.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.